Frequently Asked Questions

Who is OXO3?

OXO3 is a multi‑category B2B distributor. We bring 20+ years of experience in brand activation and supply, operating 30+ warehouses across Europe and 5 in the United States. We reach over 100,000+ verified selling points globally.

 

I’m a retailer — how do I buy?

To get started, simply submit a stockist request with your company information. Once approved, we will set you up with EDI/CSV ordering options and provide curated assortments tailored to your store format. Note: Minimum Order Quantities (MOQs) depend on your specific route-to-market (case-pick, mixed pallets, or cross‑dock). Your account manager will confirm these details with you.

I’m a supplier — how do I partner?

Please start by completing our supplier onboarding process. We will work with you to agree on a launch plan, compliance pack, and route‑to‑market strategy. We support our partners with retail media, POS, and co‑funded promotions, all backed by transparent ROI scorecards.

Pricing & Best Price Guarantee

For like‑for‑like wholesale quotes, we will match or beat the verified net cost (ex‑VAT). Please note: Certain adjustments may apply based on compliance, duty, and logistics differences in specific markets.

Warehousing & Delivery

We offer robust consolidation and cross‑border options with an OTIF (On-Time In-Full) performance of >98.5% on contracted lanes.

  • UK Priority Lanes: ~48 hours

  • Germany / Belgium / Netherlands: 1–2 days

  • Wider EU: 2–5 days (with ASN/EDI and live tracking)

Compliance & Brand Protection

We operate a compliance‑first model, covering TPD/CLP, HFSS, EPR, and age‑gated routing where applicable. We also enforce strict Brand Protection controls, including MAP/RRP monitoring and escalation workflows to protect your brand equity and channel integrity.

Returns & Issues

We operate a trade-only RMA process. If you need to return stock, please contact your account manager with the PO number, lot details, and evidence (photos if applicable). Important: Defect or shortage claims must be raised within the time window agreed in your trading terms.

Support & Hours

Account Support: Mon–Fri 09:00–18:00 GMT Phone: 0333 666 5224 Email: Info@oxo3.com

For urgent issues outside of standard hours, please use your dedicated escalation contact.