We, OXO3 Distribution, know that you care about how your personal information is used and shared, and we appreciate your trust in us to do that carefully and sensibly.
To provide the best service, we use personal data about people including past, present, and prospective customers in order to carry on our business and meet our customers’ requirements effectively.
OXO3 Distribution is committed to protecting your Personal Data and giving you a personalised service that meets your needs. We adhere to the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do.
We recognise that the lawful and correct treatment of personal data is very important to successful operations and to maintain our customer’s confidence in ourselves. This policy (together with our Cookie Policy) governs the collection, storage, and use of personal information we collect about you, how we use your personal information, and your rights to control personal information we hold about you. Please read this policy carefully. In agreeing to become a customer of OXO3 Distribution and supplying us with your personal data, you are consenting to the practices described in this policy.
Any personal data which we collect, record, or use in any way—whether it is held on paper, on computer, or other media—will have appropriate safeguards applied to it to ensure that we comply with the Data Protection Act 2018. We fully endorse and adhere to the principles of Data Protection as set out in the Data Protection Act 2018 and the UK GDPR. The Data Protection principles state that personal data must be:
Processed lawfully, fairly, and in a transparent manner.
Collected for specified, explicit, and legitimate purposes.
Adequate, relevant, and limited to what is necessary.
Accurate and, where necessary, kept up to date.
Kept in a form which permits identification of data subjects for no longer than is necessary.
Processed in a manner that ensures appropriate security of the personal data.
Not transferred to a country which does not have adequate data protection laws without appropriate safeguards.
Our purpose for holding personal data and a general description of the categories of people and organisations to whom we may disclose it are listed in the Data Protection register.
For the purposes of the Data Protection Act 2018, OXO3 Distribution is the Data Controller. OXO3 Distribution is registered with company number 16082438 in the United Kingdom. Our registered office and principal place of business is at Trimex House, Pier Road, Feltham, England, TW14 0TW.
If you have any questions about how we collect, store, and use personal information, or would like to update your information, or if you have any other privacy-related questions, please contact us by email at info@oxo3.com or write to the Legal Department at the above address.
In order to meet the requirements of the Data Protection Act principles, we will:
Observe the conditions regarding the fair collection and use of personal data.
Meet our obligations to specify the purposes for which personal data is used.
Collect and process appropriate personal data only to the extent that it is needed to fulfil operational needs or to comply with any legal requirements.
Ensure the quality of personal data used.
Apply strict checks to determine the length of time personal data is held.
Ensure that the rights of individuals about whom the personal data is held can be fully exercised under the Act.
Take appropriate security measures to safeguard personal data.
Ensure that personal data is not transferred abroad without suitable safeguards.
Information you give us: When you become a customer and fill in forms on our website (www.oxo3.com) or hard copy application forms, or when you email or phone us, we may collect and process personal data about you. This includes information when you place an order or search for a product, enter competitions or surveys, or report a problem. The information you give us may include your name, age, address, email address, home and/or mobile telephone number, financial, ID, bank and credit card information, your passwords, and customer numbers. You may also be required to give us information about your business partners or directors, in which case you must ensure that you have permission to do this.
Information we collect about you: When you visit our website, we may automatically collect technical information including your IP address, your login information, products you viewed or searched, browser type, plug-ins you use, operating systems, and platforms. We may also collect information about your visit including URL, page response times, download errors, length of visits to certain pages, page interaction information, methods used to browse away from a page, and any phone number used to contact OXO3 Distribution. We may also use geo-location data that identifies your location and collect data using CCTV surveillance in our hubs/depots where applicable.
Where we collect any sensitive data, we will take appropriate steps to ensure that we have explicit consent to hold, use, and retain the information. Sensitive data is personal data about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual orientation, details of the commission or alleged commission of any offence, and any court proceedings relating to the commission of an offence.
We may receive information about you if you use any of the other websites we operate or other services we provide, from other OXO3 Distribution group companies, or from third parties we work with such as sub-contractors we may use in technical, payment and delivery services, analytics providers, search information providers, advertising networks, and credit reference agencies.
Our website uses cookies to distinguish you from other users of the website. They help us to improve our site and give you a better experience when you use it. Please see our Cookie Policy on what cookies we use, how we use them, and how you can manage them.
If false or inaccurate information is provided and fraud is suspected or identified, this will be recorded and details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. The information may also be used to prevent theft, fraud, and money laundering—for example, when checking details for credit applications or managing credit accounts.
We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out above or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links, processing credit and debit card payments, and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 2018.
We may use your information to manage your trading account with us and update the records we hold about you from time to time; to carry out our contractual obligations with you and to provide you with your goods and information about your goods and our services; to provide you with information via post, email, telephone, or SMS about other goods and services we offer that are similar to those you have already purchased or enquired about; to make suggestions and recommendations to you about goods or services that may interest you; to analyse your purchases and purchase behaviour so we can provide a better service to you; and to keep our website safe and secure.
We have a responsible marketing policy and do not give details of our customers or related individuals to any other company without your consent. We may anonymise the data we hold about you or your business and share it with our suppliers for their own marketing activities.
If you do not wish to be contacted in this way, you can email or write to the Legal Department at Info@oxo3.com or write to OXO3 Distribution, at Trimex House, Pier Road, Feltham, England, TW14 0TW (quoting your full name, business name, and customer number if available).
We may share your information with our group companies and subsidiaries.
We may share your information with selected third parties for the performance of our contractual obligations with you, such as Drop Shipment suppliers, analytics and search engine providers that assist us with improvement and optimisation of our site, and credit reference agencies.
We may disclose your information in the event that we sell or buy any business or assets, or if we are under a duty to disclose or share your personal data to comply with a legal obligation or to enforce or apply our Terms of Use or Terms and Conditions of Sale.
The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer and storing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is held on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Under the Data Protection Act 2018 and GDPR, you have the right to request a copy of the information which we hold about you (Subject Access Request). If the details are inaccurate, you can ask us to amend them.
To exercise these rights, please write to us at OXO3 Distribution, at the above address.
